Privacy Policy

Tibbs Fleet Services ABN No. 23 625 221 427 (“Tibbs Fleet Services”, “we” or “us”) recognises the importance of the personal information we hold about individuals and the trust they place in us. By explaining our Privacy Policy to you, we hope that you will better understand how we keep personal information private and secure while using it to provide services and products.

This Privacy Policy applies to the Australian operations of Tibbs Fleet Services unless specifically stated otherwise. We are committed to safeguarding your personal information in accordance with the requirements of the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (the Privacy Act). In general, we will not use or disclose personal information collected about you otherwise than for the purposes set out in this Privacy Policy, for a purpose you would reasonably expect, a purpose required or permitted by law, or a purpose otherwise disclosed to, or authorised by you. We may, in connection with particular services we offer or provide to you, make other privacy disclosures to you or seek your authority to use your personal information in ways which are different from or more specific than those stated in this Privacy Policy. In the event of any inconsistency between the provisions of this Privacy Policy and those additional materials, the provisions of the additional materials will prevail.


Personal Information is information or an opinion about an identified individual, or an individual who is reasonably identifiable: whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not.


The kind of Personal Information we may collect about you generally includes (but is not limited to): name; address; nationality; telephone number; e-mail address; financial information; tax file number (if you are an employee); photographs and/or video footage which contains your image; information contained in an identity document, such as a passport number and driver’s licence number; information necessary to make or receive payments to or from you or necessary to effect security transactions on your behalf; and any testimonials and feedback you may provide to us.


We will collect Personal Information directly from you when you: order products; sign-up up or subscribe to receive Tibbs Fleet Services online newsletters or other marketing offers; update your Personal Information or another person’s Personal Information held by us; contact us or deal with us over the telephone or in person; send us a letter or email; visit the Tibbs Fleet Services website or any other webpage that we may own and manage, such as our official social media pages on Facebook, LinkedIn, Twitter and YouTube; or for the basis of your employment.


If at any time you provide us with Personal Information about another person, you acknowledge that you will ensure that the person has been notified of all relevant matters required under the Privacy Act relating to our collection of such information and has consented to the collection, use and disclosure of their Personal Information by us as set out in this Privacy Policy. In certain circumstances, we may be required or authorised to collect Personal Information under certain laws that apply to Tibbs Fleet Services including, to the extent applicable, the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).


Your Personal Information may be held within our (or our service providers’): premises in paper records; computer systems including email, servers, hard drives and applications; data storage systems; in video recordings; and in certain circumstances, in sound recordings of your telephone discussions with Tibbs Fleet Services.


Tibbs Fleet Services will take such steps as are reasonable in the circumstances to protect the Personal Information it holds from interference, misuse and loss and from unauthorised use, access, modification or disclosure. In line with our internal authorisation and access policies, employees only have access to information on a need to know basis. To the extent permitted by law, Tibbs Fleet Services will take reasonable steps to destroy or permanently de-identify Personal Information if it is no longer needed for any purpose for which the information may be used and disclosed under this Privacy Policy except in circumstances where Tibbs Fleet Services is required or authorised to retain such Personal Information (including as a result of the operation of tax, financial services or other applicable law).

Purposes for which we collect, hold, use and disclose Personal Information Personal Information may be collected, held, used or disclosed for the purpose of undertaking Tibbs Fleet Services obligations and providing services and products or for any of the following purposes: fulfilling orders for products; managing distributorships and servicing you globally; carrying out or facilitating the Distributor instructions or responding to the queries or requests; performing our administrative operations, including accounting, record keeping, archiving, systems development and testing and staff training; enhancing operational, technology, finance, compliance and other support function efficiencies; enforcing the obligations of Distributor including collection of outstanding amounts; managing our rights and obligations in relation to external payments systems; handling complaints and managing legal matters and litigation; conducting market or customer satisfaction research; (unless you ask us not to) informing you about other products and services we offer; (unless you ask us not to) inviting you to other events that may interest you or offering you the opportunity to participate in competitions or promotional activities; assessing and processing employment applications and conducting due diligence as part of pre-employment screening; when considered necessary by Tibbs Fleet Services to comply with any law, regulation, court order or requirement of a regulatory or self-regulatory body, tax authority or industry bodies; and any other purpose relating to or in connection with the business or dealings of Tibbs Fleet Services.


We may disclose your Personal Information to the following parties: employees, agents, third party logistics, subcontractors, insurers, consultants, repositories, clearing houses, affiliated or unaffiliated providers of outsourced or other services in connection with provision of services or products or otherwise in connection with the operation of Tibbs Fleet Services business. Examples include couriers, banks and payment processors; professional advisers of Tibbs Fleet Services (such as accountants, lawyers or tax advisors); governmental, regulatory, supervisory, law enforcement or similar authority (including tax authority) or industry body in any jurisdiction, as required or authorised by law; banks or similar facilities or institutions (and related third party service providers), whether pursuant to legislation, regulation, supervisory directive or otherwise; any court of competent jurisdiction in defence of claims or enforcement of rights; auditors of Tibbs Fleet Services; an assignee or a proposed assignee of any of Tibbs Fleet Services rights or obligations; debt collection agencies (in the event of default) (except for information of referees and third parties other than debtors and guarantors); and any person to the extent necessary, in our view, in order to carry out the instructions you give to us.


Our compliance with the Australian Privacy Principles also extends to when you transact business via our website. Our website terms and conditions and any privacy notices are posted on the website. When you use a link from the Tibbs Fleet Services website to the websites of third parties, those websites are not subject to Tibbs Fleet Services privacy standards and are outside our control. Those third parties are responsible for informing you of their own privacy policies. We are not responsible for the security or privacy of any information collected by third-party websites or other services. For statistical purposes, we may collect information on website activity (such as the number of users who visit the web site, their country, the date and time of visits, the number of pages viewed, navigation patterns and the operating systems and browsers used to access the site). This information on its own does not identify an individual but it does provide us with statistics that we can use to analyse and improve our website.


If you have any privacy concerns or questions or wish to make a complaint about the way your personal information is managed and used by us, or are concerned that Australian Privacy Principles or Privacy laws have been breached, please feel free to contact our offices using the contact details below. Tibbs Fleet Services takes seriously its compliance with privacy obligations. We will ensure that your complaint is registered with us, and may request that you provide the complaint to us in writing. A representative will ensure that the complaint is referred to the right people within the organisation to investigate and respond to the complaint. We will make every effort to resolve your complaint internally within a reasonable time after the complaint is received. Any response or action will be notified to you as soon as practicable. If we do not resolve your complaint to your satisfaction, you may contact the Privacy Commissioner by phone on 1300 363 992; in writing to GPO Box 5212 Sydney NSW 2001 or by email to


Tibbs Fleet Services
19 Somerset Road
Gracemere QLD 4702
(07) 4933 2211


We may use your personal details, including your address, to provide you with newsletters and information about products, services, promotional offers or other events that may be of interest to you. If at any time you do not wish to receive such marketing information, you have the option to ask us not to send you any further marketing or promotional material. You may do so by writing to your Tibbs Fleet Services and informing us that you wish to opt out. Further, if at any time you would like to unsubscribe from receiving any future marketing emails from us, you may do so by clicking the “unsubscribe” link at the bottom of each email.


By providing your information to us and/or by using any of our services, you confirm your acceptance of the terms of this Privacy Policy and consent to the collection, use and disclosure of your Personal Information in the manner set out in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not provide us with your Personal information.


Please note that this Privacy Policy may change from time to time. You may at any time request a current copy from your Tibbs Fleet Services business contact or access it from the Tibbs Fleet Services website ( We encourage you to review our Privacy Policy periodically for any changes.


If you have a query concerning how your Personal Information is collected and used or in relation to Tibbs Fleet Services Privacy Policy, please contact our offices using the contact details above.